We require all patients and visitors to declare any respiratory (cold and flu) symptoms.

If you present with cold and flu symptoms please wear a mask on-site. You will be requested to complete a rapid test for Covid-19 detection. Social distancing and infection control methods may be utilised at the clinicians discretion.

This is to protect our staff and other patients in the practice. We do not want to have to close our practice due to COVID-19 contamination and need you to cooperate with our requirements.

Yes, you do not need to book an appointment to attend an Urgent Care Clinic. All appointments are triaged to assess suitability for urgent care.

Due to the urgent care process of using a triage system, you may not be seen at the exact time your appointment is booked for. We strive to keep to times booked, however there may be a wait if more critical patients need to be seen first.

You can simply phone the centre on (02) 60672810 to make an appointment. Alternatively, you can book online via HotDoc. You will receive a phone call from the triage nurse for assessment.

If you have respiratory symptoms on the day of your appointment, you will be asked to perform a RAT test on the same day, prior to your appointment.

If you are RAT negative, you can attend your face-to-face appointment. Please bring your latest RAT test with you in a snap-lock bag, and please wear a mask.

If you are RAT positive, you will be asked to wait in the car. Please call when you arrive.

We understand that sometimes it is not possible for you to attend your appointment. We ask that you please cancel your appointment as soon as possible.

Due to the risk of a data breach, we do not communicate confidential patient information via email. However, you may call the centre to talk to one of our reception staff, who can pass along your message.

Your results will be reviewed by your doctor. If your doctor determines your results as urgent, you will be contacted accordingly.

If your doctor determines your results to be normal and no further action is required, you may not hear from us.

Your regular doctor will receive your results with your health summary.

Please remember, reception staff are unable to give out results over the phone. Should you wish to discuss your test results regardless, you will be required to make an appointment with your regular doctor.

Your personal health information/medical record is confidential. You must complete a request form and supply identification if you wish to obtain a copy of your personal health information/medical record. For a full medical record, you will be required to pay an administrative fee in order to release this information to another medical practice.

We value your feedback and invite you to talk to us! You are welcome to contact the centre, or write to us if you wish. We also have a feedback form available.

We hope that any difficulties you may have can be resolved. If you need to contact an outside authority, please direct this to:

Health Complaints Commissioner, Ph: 1300 582 113.